Rush House Reviews

Rush House has an overall rating of 1.3 based on 29 reviews. Customer feedback on Rush House is mixed.

1.3/5.0

29 reviews

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21

All Rush House Reviews (29)
keithallen3312
May 30, 2026
"Hardly heard anything"
I barely got any updates the whole time, which was frustrating. I kept expecting it to be more like... just regular communication, I guess.
Janet-porter
May 24, 2026
"Felt like just another ticket number"
I had a problem with my order dealing with support made it worse. Every reply felt like the same copy-paste response, and no one seemed to actually look into what was going on. I kept having to follow up over and over, but days later there’s still no real fix. It really felt like I was just a ticket number in their system, not an actual customer trying to get help.
Debra-miga
May 21, 2026
"I ordered a medium, but it fit..."
I ordered a medium, but it fit more like an extra small. Super frustrating because now I have to go through all the extra steps of returning or exchanging it when the sizing should’ve been accurate in the first place.
charles_Bessick73
May 18, 2026
"Delivery was not reliable"
My order was supposed to arrive on the date they gave me , but it ended up showing up late . The tracking barely updated the whole time , and when I reached out to support , they only gave me vague updates instead of a clear answer . I would not order from them again unless they make delivery a lot more dependable
JosephGrothe
May 07, 2026
"The photos made this look way nicer than..."
The photos made this look way nicer than what actually arrived. The color was off, the fabric looked cheaper in person, and the fit/details didn’t really match the listing at all. I even went back and checked the pictures again, which just felt like wasted energy because it still didn’t add up. Definitely feel misled and wouldn’t order from here again.
SANTOS
April 27, 2026
"I stopped in planning to pick up a..."
I stopped in planning to pick up a few things, but the prices were way higher than I expected. I’d already kind of built my day around getting that shopping done, so it was frustrating to realize the same kind of stuff was cheaper somewhere else. I ended up leaving without much because it just didn’t feel worth it. They really need to sort out the pricing.
shayna_Starks03
April 26, 2026
"Expected a lot more"
I really wanted to like it, but for the price, I was expecting something that felt a bit more solid. It works, I guess, but it didn’t exactly leave me feeling like I made a great purchase.
mildred.Garcia
April 25, 2026
"Why is paying so stressful?"
I was ready to buy, but the checkout made a simple thing feel way harder than it needed to be. The payment page looked a bit weird, and it made me nervous about entering my card details. I didn’t feel safe finishing the order, so I just left without buying
guadalupe1991
April 25, 2026
"Poor packaging, arrived scratched"
Ordered from shoprushhouse.com and the packaging was bad. Thin box, half crushed on arrival, barely any padding inside.
One item got scratched from sliding around. Product might be fine, but the packing felt careless. Wouldn’t order again unless they fix that.
LOY
April 21, 2026
"Support was just really slow to respond"
I had to wait a few days before customer service got back to me. They did eventually reply, but it felt like nobody was really checking the messages, which was just frustrating
janetnichols4207
April 20, 2026
"I tried to exchange my order and, it..."
I tried to exchange my order and, it was the same kind of headache all over again. Replies took forever, the rules weren’t very clear, and I just got tired of going back and forth. At this point, it didn’t feel worth the hassle
kathymandala8393
April 14, 2026
"Decent discount, I guess"
I used a promo code and, yeah, it worked without any issues. The discount wasn’t exactly huge, but... I still saved a little bit, so I can’t really complain too much
Ray.avery
April 06, 2026
"Customer service just kept hiding behind policy"
I reached out hoping to get some actual help, but it felt like a waste of time. The rep kept repeating that it was “policy” instead of trying to understand the situation or offer any real solution. I get that rules exist, but it was frustrating to be brushed off like that...
Tiffany-russell
March 31, 2026
"Not a lot of options"
As someone who likes having a few choices before I pick something, I was disappointed. The selection just felt really limited, and I didn’t find much that stood out to me.
michael1986
March 14, 2026
"Not something I’d recommend"
I tried using shoprushhouse.com a little while back — I want to say it was sometime in early May, or maybe late April, it just wasn’t a good experience. Everything felt more frustrating than it needed to be, and by the end I was disappointed. I was expecting better, but I don’t think I’d use them again or recommend them to anyone.
FISCHER
March 13, 2026
"Confusing tracking and no clear help"
The tracking says my order was delivered, but I never received anything. I checked around my house and even asked a couple of neighbors, and there’s nothing. Shoprushhouse has been slow to respond, and they keep telling me to wait without really explaining what I’m supposed to do next. I expected clearer instructions or at least some kind of real update. It’s frustrating and feels like I may have just wasted my money.
hello_ronnie351
March 06, 2026
"I’m unhappy with my order from shoprushhouse.com. The..."
I’m unhappy with my order from shoprushhouse.com. The whole process felt messy, and when I tried to get help, it felt like they just kept pointing to their policies instead of actually trying to fix anything. I get that stores have rules, but using “policy” as an excuse for every issue is really frustrating. I expected a smoother experience and ended up just annoyed and disappointed. I don’t see myself ordering from here again.
JaniceBriggs
March 05, 2026
"Checkout was more confusing than it should’ve been"
I tried placing an order, but the checkout kept glitching and sending me back to the previous step. The payment page wasn’t very clear either, so I wasn’t sure if my order had actually gone through. For a first time using the site, I was expecting clearer instructions and a smoother process.
robertoneal6963
February 10, 2026
"Wish I hadn’t tried this place"
I decided to give this place a shot, but i regret it. The experience just wasn’t worth it for me, and I don’t see myself ordering from here again...
francisodonnell8792
January 24, 2026
"Returning It Was More Trouble Than It Was Worth"
I wish I had just kept it or donated it or something. I started the return process after work one day, already tired and still needing to stop for groceries, and it ended up being way more of a hassle than I expected. Between the packaging, the instructions, and the time it took, it just didn’t feel worth it in the end.

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